Find answers to common questions about TimeGate
Getting started is easy! Click "Start Free Trial" to create your account. You'll go through a simple onboarding process where you'll set up your business information, services, and availability. The entire setup takes less than 10 minutes, and you'll be ready to accept your first booking immediately.
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore the platform, set up your booking page, and even process real appointments during your trial period.
Absolutely! You can cancel your subscription at any time with no penalties or fees. Your account will remain active until the end of your current billing period. We'll even help you export your data if you decide to leave.
Yes! TimeGate syncs seamlessly with Google Calendar, Outlook, and iCloud. You can enable two-way sync so appointments booked in TimeGate appear in your personal calendar, and busy times in your calendar block availability in TimeGate.
Yes! TimeGate integrates with major payment processors including Stripe and PayPal. You can collect full payments or deposits at the time of booking, reducing no-shows and improving cash flow. All transactions are secure and PCI-compliant.
TimeGate automatically sends email and SMS reminders to your customers before their appointments. You can customize the timing (e.g., 24 hours and 2 hours before) and message templates. Reminders have been proven to reduce no-shows by up to 75%.
Yes! Our Professional and Enterprise plans support multiple staff members. Each team member gets their own calendar, availability settings, and booking preferences. You can also assign services to specific staff members and track individual performance.
Absolutely! TimeGate is fully responsive and works perfectly on smartphones and tablets. Your customers can book appointments from any device, and you can manage your schedule on the go. We also offer dedicated mobile apps for iOS and Android.
We offer email support to all customers, with response times within 24 hours. Professional plan users get priority support, and Enterprise customers receive 24/7 phone and email support plus a dedicated account manager.
Your data belongs to you. Before canceling, you can export all your appointment history, customer information, and analytics data. After cancellation, we retain your data for 30 days in case you decide to reactivate. After that, it's permanently deleted.
Security is our top priority. We use bank-level 256-bit encryption for all data transmission and storage. Our servers are hosted in secure, certified data centers. We're GDPR compliant and regularly undergo third-party security audits.
Yes! You can customize your booking page with your logo, brand colors, and custom domain. Professional and Enterprise plans offer advanced customization options including custom CSS and the ability to embed the booking widget on your website.